Refund policy

REFUND AND RETURN POLICY

Last updated: September 13, 2026

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be unopened, unused and in its original sealed packaging. Proof of purchase or an order number is required.

For health, hygiene and food-safety reasons, we cannot accept returns of opened food products, products with broken seals or partially consumed products.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product, packaging and shipping label.

Do not return a product before receiving return instructions from us.

Customers are responsible for return shipping costs when returning an unwanted product. If the product is damaged, defective or incorrect, HANDREZ LTD will cover the reasonable return shipping cost.

Once an approved return has been received and inspected, the refund will be issued to the original payment method. Refunds may take 5–10 business days to appear, depending on the payment provider.

Return location: Turkey

Contact:

HANDREZ LTD
Email: yes@handrez.com.tr
WhatsApp: +44 7852 998913

This policy does not limit any mandatory consumer rights available under applicable law.